Return policy
Returns Process
You have 14 days to return products
The returns process requires two simple steps:
- 1.Return the relevant products to a store as soon as possible in the same condition as supplied, in their original packaging
- 2.Carry the relevant invoice
Cancellation
If you wish to cancel your order, you may do so by calling our Customer Services department: 800-74292 during working hours and within one hour of having placed it.
If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.
Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.
Refunds will be done only through the original mode of payment.
Frequently Asked Questions
How long does the return process take?▼
Our business agency offers a range of services to help your business succeed, including marketing and branding strategy, website design and development, search engine optimization (SEO), social media management, content creation, and more. We can work with you to create a customized plan that meets your unique business needs.
Are there any items I cannot return?▼
Generally, we accept returns on all items within the 14-day period, provided they are in original condition and packaging. However, custom-made or personalized items may have different return policies. Please contact our Customer Services for specific questions about your order.
What else do I need to know?▼
Make sure to include your invoice when returning items to expedite the process. Keep a record of your return shipment for your reference. Refunds are processed within 5-7 business days after we receive and inspect your returned items.
Can you work with businesses of all sizes?▼
This applies to all customers regardless of where they purchased their items. Our return policy is consistent across all channels to ensure fairness and transparency.
Need More Help?
Have questions about our return policy? Contact our Customer Services team at 800-74292 during working hours. We're here to help!
